Our policy lasts for 15 days from the shipping date. If 15 days have gone by since your shipment, unfortunately we can’t offer you a refund or exchange; with the exception of our international orders. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you have run your shoes, we will issue a partial refund (50%) and offer a 15% off discount off your next pair.
Please do not send your purchase back to the Austin Trail Running Company without prior speaking to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
- If you haven’t received a refund after 3-4 days of receiving your confirmation, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All sale items are final sales.
We will replace items if they are defective or damaged. If you need a different size, that exchange must be completed in the 15 day return window. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Upon confirmation, please send your item to:
The Austin Trail Running Company
13219 N Hwy 183
Austin, TX 78750.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: The Austin Trail Running Company, 13219 N Hwy 183 Austin Texas US 78750
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.